The book before
A growing forwarder’s classic AR picture: open invoices across Gold accounts light on terms and smaller accounts chronically 60+ days out, chasing done between filings by an accountant with a phone and a memory, DSO computed at month-end when it was already history, and bank receipts reconciled in a weekly Excel session. Nothing broken — everything bounded.
What the desk changed
| Dimension | Before | With the desk |
|---|---|---|
| DSO visibility | Month-end accrual | Tracked daily, per customer, per tier |
| Chasing | Ad-hoc calls when someone remembered | Tier-aware reminders on the customer's channel, never forgotten |
| Tone risk | One template for everyone | Gold ≠ Silver ≠ Bronze — the relationship's memory, written down |
| Promises | In one person's head | Parsed, tracked to the morning, followed up the day they slip |
| Bank receipts | Weekly manual matching | Auto-matched (Emirates NBD, ADCB, Mashreq); vouchers posted |
| Escalations | Whenever frustration peaked | 60+ and disputes held for a human with history and three paths |
DEPLOYMENT: INFINITY LOGISTICS FZE, UAE. QUANTIFIED QUOTING-SIDE RESULTS ARE PUBLISHED AT AIQUOTEDESK.COM AND FREIGH.AI.
The part nobody else has: the loop
Because collections runs on the same platform as quoting, payment behaviour feeds the next quote. When Cascadia pays on day 36, the quotation agent sees it before the next RFQ: NET-30 offered, no risk buffer, “94% on-time” surfaced inline. Collections stopped being a back office and started pricing credit risk — which is the quiet reason finance and sales stopped arguing about terms.
“It’s like having many more pricing experts with perfect memory who never take a day off.” — said of the platform's agents; on the receivables desk, the perfect memory is the promise tracker.
The full deployment
Six agents run at Infinity — quotation, booking, tracking, partner discovery, reconciliation, collections. The full platform story is at freigh.ai; the quoting chapter with its measured 35%→73% arc is at aiquotedesk.com.
Your book could read like this.
Bring your aging report to a thirty-minute working session and watch it tiered, sequenced and worked.
Book the working session